CUSTOMER HELP
TradeFlow Customer Help
This customer documentation is separate from the subscriber and platform-owner manuals. It is intended to contain only the information a customer needs when using a TradeFlow-powered business website.
Your account
How to create an account, sign in, confirm your email, reset your password and manage your customer details.
Selling an item
How to submit an item for valuation, provide information and photographs, follow the request through the buying process and respond to an offer.
Buying from the website
How to browse products, add products to the basket, place an order and follow the order after payment.
Shipping and tracking
Customer shipping instructions, tracking information and what to do when an order or return is in transit.
Returns
How to request a return, provide the required information and follow the return process.
Customer Assistant
The Customer Assistant is separate from the subscriber assistant. It can help with the customer's own TradeFlow journey and can provide a route to contact the business where supported.
Business-specific information
The subscriber business can maintain customer-facing guidance for its own services, policies and contact details. Internal TradeFlow administration, backend systems and platform-owner documentation are not customer documentation.